Halvsies

Halvsies · Support

A little help

For a waiting purchase, a lost account, or one more question before your next split.

Common questions

How do blades work?

You hold up to five blades. A Path attempt borrows one: pass and it comes back; fail or leave the attempt and it breaks. Broken blades mend one every twenty minutes. The Daily never costs a blade.

How do I earn and use Coins?

Eligible Path and Daily results can earn Coins under the current reward rules. The Shop offers inks and blade credits for Coins, and Coin packs through your store. The current offer and confirmed receipt tell you what you can receive. A score by itself is not a Coin reward.

Trying an ink does not buy it. Coins and payment never change the shapes, scoring or free Daily access.

Do I need to sign in?

Core play needs no interactive sign-in. The online Economy can create an anonymous account for Coins and inventory. Buying Coin packs requires a protected, signed-in account. Earning and spending Coins require an internet connection and available online services. Use the sign-in choices in About → Account & purchases to protect access. An unlinked account is not guaranteed to be recoverable after losing the app or device.

If a provider belongs to a different existing profile, a confirmed switch changes the profile shown here; it does not merge Coins.

Where does my progress live?

Your gameplay save lives on your device. Some progress and gameplay evidence also goes to the online Economy to verify rewards. Signing in protects access to the online account; it is not a promise that every local score, streak or blade timer will sync. Platform backup behavior depends on your settings and the app rules.

Are there ads?

Only optional rewarded videos, when an ad and allowance are available. An earned video gives one blade. Offers can appear in the refill sheet or after a failed Path result; they never interrupt a cut or a running attempt. Master Blade owners are not shown them. The current daily allowance applies across the eligible offers.

A saved blade credit can refill a real deficit before another ad is needed. Ad availability also depends on connection, consent and fill.

What does Master Blade include?

Master Blade is a separate store purchase that removes blade limits. It does not grant Coins or inks. Eligible past Master Blade and direct-ink purchases can be restored through the same platform and store account. The legacy direct products may still be visible to older app versions.

How do I restore a purchase?

Use Restore purchases with the store account that bought it, on the same platform. That account can differ from your Halvsies sign-in. A spent refill or Coin pack is not granted again by Restore. For missing Coin delivery, follow the waiting-purchase guidance below.

Can I delete my account without the app?

Yes. Request account deletion here using the support email route. You do not need to reinstall. We handle requests personally, verify ownership and reply with the deletion outcome, retained records and any provider step still pending.

In the app, use About → Account & purchases → Delete online data. Follow its status and any remaining provider-release step. The privacy policy explains what is erased and retained.

What happens if a Coin pack is refunded?

The refunded Coins are removed. Inks or blades already bought with them are not reclaimed. A shortfall becomes Coins owed, and later Coins repay the applicable shortfall before becoming spendable. Read the refund details; the processing store decides refund requests.

A purchase is still waiting

Please do not buy again to recover it. Reopen Halvsies while online and check Account & purchases. Keep the app installed and preserve the pending transaction.

If it remains unresolved, email [email protected] with your platform, installed version, approximate time, pack and the exact message shown. Support may need to verify the account and order privately. Do not send passwords, tokens, invite codes or payment-card details.

Privacy, data and ad reports

Read Privacy for account data, advertising choices and access/export requests. Use Delete account for deletion with or without the app.

To report an inappropriate or broken ad, use its report control when available, then email [email protected] with a screenshot, approximate time and country. Do not send an advertising identifier.

Say hello

Write to [email protected]. Bug reports, a memorable near miss, or a shape you would like to see are all welcome.